Practice Presence Tools
Dental Practice Presence Maturity Model
A category-defining framework that shows how clinics move from reactive front-office work to coordinated practice presence.
Best used for
Where this helps inside the clinic.
Board discussion
Operations transformation
Technology planning
Relaya category education
Resource structure
What the resource should help your team capture.
Level 1 - Reactive
The clinic responds when patients initiate contact, but follow-up depends heavily on people remembering.
Level 2 - Organized
Core workflows are documented and tracked, but many systems still operate separately.
Level 3 - Coordinated
Calls, booking, messages, forms, payments, reviews, and recovery are connected through shared operational context.
Level 4 - Prepared
Patient context reaches the clinical team before the appointment.
Level 5 - Presence
The clinic has a consistent presence across the full patient journey.
The Practice Presence for Dental Clinics
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